Terms and Conditions

“The Company”: Charmed Interiors
Company Address: The Hythe, Bridge Road, Downham Market, Norfolk, PE38 0AE

Compliancy

We aim to ensure our site aligns closely with the W3C standards so that it works well in your browser.

Privacy Policy

The Company respects your privacy. Below is an outline of the information gathered by this website, how it is used, and how you can “opt-out”.

Your Rights

1. The right to be informed

You have the right to be informed about the collection and use of your personal data. We aim to be completely transparent and clear about what we collect, how and why we used it, and ensure we have your informed consent to collect it. If you would like to know more about the use of your data, please contact us.

2. The right of access

It’s your information, you can see it. You have the right to access the personal information we collect about you. Please contact us if you would like to get access to it.

3. The right to rectification

Accurate information is important. You have the right to rectify (update) any inaccurate information and to complete incomplete information. If you are aware that we have inaccurate or incomplete information about you, please get in touch so we can fix it.

4. The right to erasure

Also known as the ‘right to be forgotten’, you have the right to request your data be erased. In some cases it may not be possible, but contact us if you wish to have your data erased and we will do our best to comply within relevant laws.

5. The right to restrict processing and right to object

You have the right to request to opt-out of certain uses (processing) of your data. Please contact us if you wish us to stop processing your data in certain ways.

6. The right to data portability

Where relevant, you have the right to move your data to compatible third party services. Please contact us if you wish to move your data.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address: Charmed Interiors, The Hythe, Bridge Road, Downham Market, Norfolk PE38 0AE or by email at: customerservices@charmed-interiors.co.uk.

Enquiry Forms

The personal information collected from submissions via the enquiry form are not sold, or disclosed to any third parties. You will not receive any mailings you did not request. The information collected through our enquiry form will only be used for the reasons detailed along side the form. The submissions through our enquiry form will be stored. You can remove yourself from our list at any time by emailing us at customerservices@charmed-interiors.co.uk. or calling us on 01775 766378

Purchase Information

If you purchase products directly from The Company, your contact information and a transaction history will be kept. We may use the contact information to inform you about the status of your order, as well as to let you know about upcoming products or services.

We collect personal information in order to process the purchase transaction. Purchase transaction information will not be shared outside The Company. Transaction information may be kept indefinitely in order to keep business records in order to comply with legal requirements. You can contact us by emailing or calling in order to request your information be erased, however in order to maintain our business records we may only be able to remove parts of your information. 

Email Marketing

In order to sign up to email marketing you will be required to give explicit and informed consent to have your email address and other information stored and to receive email marketing. This information will only be used by our business to send out The Company communications (for example newsletters). The personal information we collect is stored by Campaign Monitor. You can stop receiving marketing emails by clicking the Unsubscribe link at the bottom of any previous emails, or by contacting us directly. You can contact us email or calling in order to request your information by erased from our email marketing system.  

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

We kindly ask you to add the following full disclosure to be compliant with the UK advertising standards:

'Pay in 3 instalments and Pay in 30 days' are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

Any data collected will be used by ourselves and our agents. The Company hereby reserves the right to transfer any data collected in the event of an acquisition, full or partial, of the company or its assets. 

The Company complies with all law enforcement agency requests for information.

If you have questions regarding our privacy policy, or require assistance in opting out of our email lists, please contact: info@charmed-interiors.co.uk.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Website. A cookie is a a small text file that a Website can send to your browser, and which your browser may then store on your system.

Cookies on our site may be used for:

• Personalising your experience (saving preferences),
• Storing pseudo anonymised* log in identifiers

Cookies may be sent between your browser and our website to enable automatic logins upon further visits, as well as for content customization.

*  the data is not the type that could personally identify a person, moreover it would be the kind of data which could facilitate an account log in.

Other third party cookies

Our website also uses  third party cookies, such as analytics (Google Analytics) which sets its own cookie to perform this service. Other cookies for services may also include, (but not limited to) Typeform, Google Fonts, Tag Manager, Wufoo, Campaign Monitor and social media platforms such as facebook and twitter. You can check the use of cookies via your browser (see ‘how to control cookies’).

Site Visits:

Whenever you request a page through your browser, navigation and clickstream data such as:

• your IP address
• browser and version
• operating system
• date and time
• the site from which you came
• the search term you entered

are stored by our server logs and Google Analytics. Any search terms that you enter into any site search are also logged. This information cannot be used to identify specific individuals, and is only used for:

• website and system administration
• threat management
• research and development 

This information is kept on a secure server hosted by our third party hosts as well as servers within Google.

How can I control cookies?

If you are unhappy about accepting cookies, you can amend your internet browser settings to notify you when you receive a cookie. This will allow you to decide whether to accept cookies or not on a individual basis. You can also disallow them completely as well as deleting any cookies already saved onto your machine. You should note however that in some cases this might adversely affect your user experience as some site functionality will no longer work correctly.

Website Disclaimer

Please read this disclaimer in full before you use this Website. This disclaimer details obligations to you regarding our website. Using this Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

Use of Website

You are permitted to use this website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. No part of this Website may be reproduced without our prior written permission. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under the Privacy Policy (above) any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Links To and From Other Websites 

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you choose to link to this website in breach of contract you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Shipping

Delivery is Free when spending over £20, delivered by DPD Local. Our approximate delivery time is usually within 1-2 working days, unless the item(s) are Order Only, These prices are for mainland UK only, additional charges apply for other areas.

Trade Descriptions Act

Every care has been taken to ensure that the colour, descriptions and measurements are correct when published, all specifications and dimensions are approximate and whilst we have taken every effort to reproduce colour accurately, there may be slight colour variation. Some products are made of natural fibres and may vary slightly from the products pages displayed.

Goods remain the property of Charmed Interiors until confirmation of dispatch and can be cancelled, this also includes pricing errors, delivery issues and misuse of promotional and discount codes.

Payment via Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

'Pay in 3 instalments and Pay in 30 days'.

There is a comprehensive Klarna FAQs page here.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Returns & Refunds

You may return your order (once accepted by us) within 28 days of delivery of the product. You must give us written notice by post or email. Any refunds will be refunded via source of payment (excluding any postage costs incurred by Charmed Interiors). All cancelled items must be returned to us in perfect condition, unused and with all original packing. We are happy to exchange or refund if the product is considered faulty by Charmed Interiors, you will incur no return postage costs else the above conditions apply.

Contact Details

Charmed Interiors, The Hythe, Bridge Road, Downham Market, Norfolk PE38 0AE

Phone: 01775 766378 Email: customerservices@charmed-interiors.co.uk